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Privacy statement

We protect and respect your personal data.


We welcome your visit to our website and your interest in our products and services. If you provide us with any personal data, we will collect, process, and use them with great care.

PORTAS offers innovative systems for renovation and modernisation. The headquarters of PORTAS-Europazentrale are located in Dietzenbach, near Frankfurt am Main. We are implementing all statutory precautions to protect your personal data.

The responsible party (controller) as defined in the General Data Protection Regulation (GDPR Germany) and other data protection-related provisions is PORTAS DEUTSCHLAND Folien GmbH & Co. KG ("PORTAS"), Dieselstrasse 1-3, 63128 Dietzenbach, Germany.

If you have any questions regarding this Data Privacy Policy, please contact our Data Protection Officer at the address provided above for PORTAS Europazentrale or send an e-mail to


1  Who is affected by this Data Privacy Policy and what type of data is collected?


1.1  Any time you visit our website, our system automatically collects data and information from your computer. The following data are collected:

• The IP address of the inquiring computer
• The access date and time
• Websites from which the user's system is referred to our website
• Website accessed by the user's system through our website
• User's browser, operating system, Internet service provider. 

The data is temporarily stored in so-called logfiles of our system. This information is not stored with any of your other personal data.

1.2  On our website, you have the option to request an on-site consultation appointment, to request a free information package. If you contact us for any of these purposes using our website, you will complete a pertinent entry screen and the data you enter is transferred to us and stored at our end.

The following data are affected:

• First and surname
• Address
• E-mail address
• Phone number
• Interests.

At the time you submit your request, the following data are also automatically collected and stored by our system:

• IP address
• Date and time of the request.

In order for us to be able to process this information, your consent is requested in conjunction with your inquiry and you will be referred to this Data Privacy Policy.

Alternatively, you may get in touch with us by using the provided e-mail address. In this case, the personal data transferred to us in the e-mail will be stored at our end.


2  How do we use your data and what is the legal basis?


2.1  We store the automatically collected data in our so-called logfiles to ensure functionality of our website. Moreover, the data are used for statistical purposes to optimise the website and to ensure security of our information technology systems. Your data will not be analysed for marketing purposes in this context.

The legal basis for this temporary storage is Art. 6 (1) lit. f GDPR Germany. We have a legitimate interest in processing the data based on the above described purposes.


2.2  If you contact us to request an on-site appointment for a consultation or to request a free information package, your data will be processed to process your request. The purpose of automatically collecting data during the transmission process is to prevent any misuse of the forms and to ensure functionality of our website. We also use your data to send you promotional materials via postal services unless you object to this service. If you have also given us your explicit consent to receive promotional e-mails, we will also use your data to send you information via e-mail, unless you revoke your consent or object to the receipt of such promotional information.

The legal basis for this type of data processing is Art. 6 (1) lit. a GDPR Germany. The accommodation of your request for a consultation appointment or a free information package also aims at the fulfillment of pre-contractual measures, so that Art. 6 (1) lit. b GDPR Germany is also the legal basis for the processing of your data. If we are sending you promotional material through the postal service, the legal basis for this is our legitimate interest pursuant to Art. 6 (1) lit. f GDPR Germany.


3  With whom do we share your personal data?


3.1  Within the PORTAS Group

When you register as an interested party, the data provided by you in the “Free Information Package” or “On-Site Consultation” inquiry form will be transferred to the specialist PORTAS company (licence partner/franchise partner/PORTAS client advisor) responsible according to our territory allocation, based on the postal code provided. By submitting the inquiry form, you have given us your express consent to share this data pursuant to Art. 6 (1) lit. a GDPR Germany.

We will not share your data with any other third parties, unless we are required to do so by law based on the following terms.


3.2  Outside the PORTAS Group

In particular, a legal obligation requiring the transfer of your personal data to third parties applies to the following recipients pursuant to Art. 6 (1) lit. c GDPR Germany:

• Public-law authorities, regulatory authorities and supervisory bodies, such as tax authorities

• Jurisprudence and law-enforcement authorities, such as the police, prosecuting authorities, courts

• Lawyers and notaries, e.g. during insolvency proceedings

• Public accountants.


4  How long do we store your data?

Your data will be deleted as soon as the data is no longer required for the attainment of its processing purpose and the information also no longer has to be retained due to archiving obligations under the applicable tax and commercial laws.


4.1  Data stored in our logfiles will be deleted no later than seven days of their automated collection. Extended storage periods may apply; however, in such cases, the IP addresses of the users will be deleted or anonymised, so that an attribution of the accessing client is no longer possible.


4.2  Data collected through our contact forms "Free Information Package" and "On-Site Consultation" will be deleted after five years. The storage period begins at the end of the year in which the PORTAS franchise in charge of your request has processed it. If you object to the receipt of promotional materials from our company or revoke your consent to the receipt of promotional materials via e-mail, we will restrict the use of your data accordingly.


5  Which types of cookies or analysis/marketing tools do we use?


5.1 Our website uses cookies. Cookies are text files which are sent to your computer so that it can be recognised when using websites. PORTAS uses cookies in some areas of its websites to make it easier to navigate the sites and customise them for individual users. Information arising from the interaction with the specifically used device is stored in a cookie. However, this does not mean that we have any knowledge of your identity as a direct result of this.

It is possible to also use our website without cookies. You can set your browser to inform you of the transfer of cookies or to refuse cookies or to limit the former to certain websites. You can find more information on this by using the help function in the web browser (e.g. Microsoft Internet Explorer, Chrome, Safari or Firefox) you use to access the Internet.

Moreover, we use the following cookies, which analyse the browsing patterns of our users and enable us to target them with specific promotions. General Google data protection information is available at Alternatively, you can also get information from the website of the Network Advertising Initiative (NAI) at Google has accepted coverage by the EU-US Privacy Shield,


5.1.1  Google Analytics

This website uses Google Analytics, a web analysis service offered by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, United States; "Google"). Google Analytics uses so-called cookies, e.g. text files that are stored on your computer and that make it possible to analyse your use of the website. The information generated by the cookie concerning your use of this website is usually transferred to a Google server in the United States, where it is stored. If the IP anonymisation on this website is activated, your IP address will be abbreviated prior to transmission within member states of the European Union or in any of the states that have ratified the Convention on the European Economic Area. The full IP address is only transferred to a Google server in the United States in exceptional cases and is abbreviated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to generate reports on the website activities and to render additional website and Internet use-related services for the website operator. According to Google, the IP address sent by your browser in conjunction with Google Analytics will not be merged with other Google data.

You have the option to prevent the storage of cookies by making respective adjustments to your browser software settings; however, in this case, we have to point out that you may not be able to use all functions of this website to the fullest extent. Furthermore, you may prevent the recording of the data generated by the cookie that is related to the use of this website (incl. your IP address) by Google by downloading and installing the browser plugin provided here. We herewith advise you that on this website, Google Analytics has been expanded by the code "gat._anonymizeIp();" to ensure the anonymised recording of IP addresses (this is called IP masking).


5.1.2  Google AdWords Conversion Tracking and Dynamic Remarketing

We also use Google Conversion Tracking, an analytics service of Google. This means Google AdWords installs a cookie on your computer (“conversion cookie”) if you are redirected to our website via a Google ad. These cookies expire after 30 days and are not used for personal identification. They are only used to recognise that you have clicked on our ads and thus been redirected to our page. Each AdWords customer receives a different cookie. Cookies can therefore not be traced through AdWords customer websites. The information obtained through the conversion cookie enables AdWords customers who have opted for conversion tracking to establish conversion statistics. Ad-Words customers can discover the total number of users who have clicked on their ads and been redirected to a page fitted with a conversion tracking tag. However, they do not obtain any information that would enable user identification. If you do not want to participate in the tracking process, you can deactivate the function via the ads settings manager ( or reject the setting of cookies - for instance by adjusting your browser settings. You can also deactivate conversion tracking cookies by setting your browser to block cookies from the “” domain. For additional information and to review Google's Data Privacy Policy, please go to:,

We also use the remarketing function of Google AdWords. The purpose of this function is to present interest-based promotional ads within the Google advertising network to website visitors. A cookie is stored in the website visitor's browser, which makes it possible to recognise the visitor if he or she accesses websites that are part of Google's advertising network. On these sites, it is possible to present ads to visitors that refer to content the visitor has previously accessed on websites that use Google's remarketing function. Based on the information provided by Google, it does not collect personal data during this process. If you should nevertheless not wish to be exposed to the Google remarketing function, you can deactivate it by adjusting the settings under the above-specificed ads settings manager Alternatively, you can deactivate the use of cookies for interest-related ads via the Advertising Network Initiative by following the instructions on


5.1.3  DoubleClick by Google

On our website, we are also using the online marketing tool DoubleClick by Google ("DoubleClick"). This is also a service offered by Google. DoubleClick uses cookies to present to you relevant ads, to improve campaign performance reports and to prevent that you are shown the same ads multiple times. During the process, a pseudonymised identification number (ID) is allocated to your browser to verify which ads have been shown on your browser and which ads were actually accessed. Furthermore, using the ID, DoubleClick has the capability to record conversions related to the ad inquiries. This occurs, for instance, if you see a DoubleClick ad and later access our website with the same browser and submit a request. According to Google, these cookies do not contain any personal information.

The information generated by the cookie concerning your use of this website is usually transferred to a Google server in the United States, where it is stored. We do not have any control over the scope and further use of the data collected as a result of the use of these tools by Google. Hence, we are providing the following information based on what we know: Through the integration of DoubleClick, Google receives the information that a certain part of our website was accessed by you or that you have clicked on one of our ads. If you are registered with any Google service, Google will be able to allocate the visit to your account. Even if you are not registered with Google or have not logged into your account, there is still a chance that the provider finds your IP address and stores it.

You have the option to prevent the storage of cookies by making respective adjustments to your browser software settings; however, in this case, we have to point out that you may not be able to use all functions of this website to the fullest extent. You may also prevent the recording of the data generated by the cookies that is related to your use of the websites and the processing of this data by Google by making the respective adjustments to the settings on the ads settings manager at Alternatively, you can deactivate the use of cookies for interest-related ads via the Advertising Network Initiative by following the instructions on


5.2  User data generated by cookies are anonymised or pseudonomised by means of technical tools, so that the data can no longer be attributed to the accessing user. The data will not be stored together with any of your other personal data. The legal basis for this type of data processing using cookies is Art. 6 (1) lit. f GDPR Germany.


5.3  The purpose of using technically required cookies is to simplify your use of our website. Some functions cannot be offered without the use of cookies. For these functions, it is a prerequisite that the browser is also recognised when the user navigates to other pages. The purpose of the use of analysis and marketing cookies is to boost the quality of our website, its contents and usability. As a result of the deployed tools, we learn how you are using our website and are hence in a position to constantly optimise our website and tailor it to your needs.

These purposes also provide the legal basis for our legitimate interest pursuant to Art. 6 (1) lit. f GDPR Germany.


6  What are your rights?


6.1  Information and rectification rights

Pursuant to Art. 15 GDPR Germany, you have the right to request information about the personal data we have processed. Specifically, you may request information about

• the purposes of the processing;

• the categories of personal data;

• the categories of recipients to whom we have disclosed or will disclose your data;

• the planned archiving period;

• any rights of rectification, deletion, limitation of processing or objection, the right to lodge complaints;

• the source of your data unless we have collected the data ourselves;

• the existence of an automated decision-making tool, including profiling and, if applicable meaningful detailed information;


If your details are not or are no longer correct, you may request prompt rectification or completion pursuant to Art. 16 GDPR Germany.


6.2  Deletion rights 

You can request the immediate erasure of personal data pursuant to Art. 17 GDPR Germany for the following reasons:

• The personal data are no longer necessary for the purposes for which they were collected or processed in any other way.

• You are withdrawing consent and there is no other legal basis for the processing of the data.

• You object to the processing and there are no overriding legitimate grounds for processing.

• Your personal data have been processed unlawfully.

• Your personal data must be erased
to comply with legal requirements.


A right of deletion shall not apply if the processing of the data is necessary

• for exercising the right of freedom of expression and information;

• for compliance with a legal obligation or the performance of a task which requires processing in the interest of the public;

• for the establishment, exercising or defence of legal claims.


6.3  Right of restricted processing 

Pursuant to Art. 18 GDPR Germany, you have the right to request the restriction of the processing of your personal data for any of the following reasons:

• You dispute the accuracy of your personal data and
we have had the opportunity to verify their accuracy.

• The processing was not lawful and you are requesting restriction of
use instead of erasure.

• We no longer require your data for the purposes of the processing, however, you need
such data for the establishment, exercising or defence of legal claims.

• You have filed an objection, until such time as is clear whether your interests override others.


6.4  Right of notification

If you have filed a claim for the rectification or erasure of personal data or restriction of processing, we are required to notify each recipient to whom the personal data have been disclosed of this rectification or erasure or restriction of the processing of data, unless this proves impossible or involves disproportionate effort. You are also entitled to the disclosure of all recipients of your data.


6.5  Right of revocation of data privacy law-related declarations of consent

You have the right to revoke any data privacy law-related declaration of consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.


6.6  Your right to object

We may process your data on the basis of legitimate interest or the public interest. In such cases, you have the right to object to the processing of your data at any time. We will no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Your right to object at any time also applies if we use your data for our direct marketing. If you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes. 

You may send your objection to the following e-mail address:


6.7  Your right to lodge a complaint

Without prejudice to any other administrative or judicial remedy, pursuant to Art. 77 GDPR Germany, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if the data subject considers that the processing of your personal data infringes this data privacy law provisions. As a rule, you may contact the supervisory agency at your place or residence or business. In the case on hand, the competent supervisory agency is: The Data Protection Officer of Hessen, POB 3163, 65021 Wiesbaden, Germany, tel.: +49 611/1408-0, fax: +49 611/1408-900, e-mail:


6.8  Right to data portability

Pursuant to Art. 20 GDPR Germany, you have the right to obtain the personal data we have stored in a structured, standard and machine-readable format and to demand its transmission to another controller. That right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


7  How do we technically protect your data?


We protect your enquiry data on our website using state-of-the-art SSL encryption. As a rule, we use a 256-bit encryption option. If your browser does not support this type of encryption, we use the 128-bit v3 technology instead. To determine whether a single page of our website is transmitted in an encrypted mode, please check for the closed depiction of the key/lock icon in the bottom status bar or the address line of your browser.

Incidentally, we use suitable technical and organisational safety precautions to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are constantly optimised in accordance with the latest technical developments.


8  Changes to this Data Privacy Policy


We reserve the right to update this Data Privacy Policy from time to time to ensure that it is compliant with the legal requirements at all times or to implement changes to our services in the specified in the Data Privacy Policy, e.g. when we offer new products. Any time you return to visit our website, the most recent version of the Data Privacy Policy shall apply.


Last updated: May 2018